At StylePlume, we strive to provide you with an exceptional shopping experience and customer satisfaction. We understand that there may be occasions where you need to return or seek a refund for a product. We have outlined our refund policy below to ensure a smooth and transparent process for both you and us.
- Eligibility for Refunds:
- Damaged or Defective Products: If you receive a damaged or defective product, we will gladly offer a refund or replacement. Please notify us within [number of days] of receiving the item and provide relevant details, including photographs if possible.
- Incorrect or Incomplete Order: If you receive an incorrect item or your order is incomplete, please contact us within [number of days] of receiving the package. We will rectify the issue and arrange for the correct item to be sent or the missing item to be shipped immediately.
- Change of Mind: We understand that sometimes your preferences may change. If you decide to return an item for reasons other than damage or defect, we offer a [number of days] return window. However, please note that certain products may be ineligible for return due to hygiene reasons (e.g., intimate apparel, swimwear) or other specific conditions. Please check the product description or contact us for clarification before making a purchase.
- Return Process:
- Contact Customer Support: To initiate a return or refund, please contact our customer support team via [email/phone number]. Provide them with your order details, including the order number and a clear description of the reason for return.
- Return Authorization: Our customer support team will guide you through the return authorization process. They will provide you with instructions on where to ship the item and any necessary forms or labels to include with the return.
- Package and Ship the Item: Carefully package the item in its original packaging, including all accessories, tags, and documentation. Ship the item back to us using a trackable shipping service. The return shipping costs are generally the responsibility of the customer, unless the return is due to our error (e.g., damaged or incorrect item).
- Refund Processing:
- Inspection and Verification: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. We will verify the condition of the item and the reason for return.
- Refund Options: If the return is approved, we will process the refund according to your preference:
- Refund to Original Payment Method: If you paid for your order using a credit card, debit card, or other electronic payment methods, we will issue the refund to the original payment method.
- Store Credit: If you prefer, we can provide you with a store credit that you can use for future purchases on our website. This credit will be valid for a specified period.
- Refund Timeframe: Please allow [number of days] for the refund to be processed and reflected in your account. The exact timeframe may depend on your financial institution or payment provider.
- Non-Refundable Items:
- Some items are non-refundable and cannot be returned unless they are damaged or defective. These may include items such as intimate apparel, swimwear, earrings, and items explicitly marked as non-returnable in the product description. Please review the product details carefully before making a purchase.
- Contact Us:
- If you have any questions or need further assistance regarding our refund policy, please reach out to our customer support team. We are here to help and ensure your satisfaction.
Location : 1209 Cherry Camp Road
Lombard, IL 60148
Email : [email protected]